Forum Discussion

buffalovers's avatar
buffalovers
Reel Rookie
5 years ago

Choppy video on Netflix European shows

Recently purchased a new Roku Ultra, but unfortunately certain shows on Netflix have very choppy playback. I'm still working through which shows exactly this happens with but right now it appears to ...
Caroline1's avatar
Caroline1
Newbie
4 years ago

I’m having this problem too. Recently upgraded my Roku and now certain shows on Netflix have choppy playback. The problem does seem to be limited to European shows (e.g. “Stay Close” is choppy but “Squid Game” is not). Why are new Rokus having this issue?

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hello Caroline1

Thanks for reaching out!

If you haven't tried yet, we would recommend following the troubleshooting steps provided by RokuDanny-R above then let us know if there's any difference after.

We look forward to your response.


All the best,
Kariza

  • buffalovers's avatar
    buffalovers
    Reel Rookie
    4 years ago

    I'm just responding to this again as we still have issues. I've tried other Roku devices, and there isn't a problem. It is only with Netflix on this Roku device, on certain European shows like great British bake off. 

    Is there a way to get a replacement?

    @RokuKariza-D @RokuDanny-R 

    • tomo123's avatar
      tomo123
      Newbie
      4 years ago

      I'm also having this problem on Netflix. I just bought a brand new Roku Streambar and UK shows have a weird video stutter.  I'm using an older Sony 1080p TV.  Life in Colour with David Attenborough is very noticeable and Octonauts has the issue as well. The Canadian bakeoff looks fine and so does greys anatomy.  I tried removing the app and restarting but it did not fix it. I also tried disabling the frame rate adjust but that didn't help either.  It is more noticeable with fast scenes or when the camera pans a lot.  My guess is it has to do with the framerate conversion.  Watching similar nature shows on Disney+ National geographic doesn't have any problems.

       

      Edit: My TV had a setting called Cinemotion which was enabled on my HDMI input.  Disabling this seems to have fixed it.

      • Davewn50's avatar
        Davewn50
        Newbie
        3 years ago

        Thank you so much for this!  We also have an older Sony 1080P HDTV that only had video judder issues on British TV shows.  Turning off the Cinemotion setting immediately solved the problem.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      buffalovers tomo123
      Thanks for the posts.

      If you are experiencing this issue only on a specific channel with specific content, you'll want to contact the channel provider support directly to inquire further to see what insight they can provide. Many channels on Roku are developed and maintained by the channel provider themselves. 

       

      Thanks,
      Danny