Forum Discussion

Stvhooker3's avatar
Stvhooker3
Binge Watcher
2 years ago

Choppy stuttering audio on multiple premiere units inits

I have two Roku premiere units on a fast Internet connection. After performing well for years, in Feb of 2024, both started having audio problems. The sound is sometimes choppy and stuttering. A coup...
app playback
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Stvhooker3,

Thank you for posting here in the Roku community!

We understand you're having a problem with the Roku Premiere. We're happy to assist you further. Please try the steps below.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System Restart.

Let us know how it works, and we will continue to assist you further.

Thanks,                                                                                                                                              John

JDM2010's avatar
JDM2010
Newbie
2 years ago

That's a horrible answer and I too have been ready to reinstall my Apple TV. Roku needs to fix this audio issue or admit they can't fix it.

Reboot? That's insulting. Do you not think that every single person who can pour piss out of boot before putting it on, has not rebooted about 50 times?