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Vivi3's avatar
Vivi3
Channel Surfer
8 months ago
Solved

Choppy sound on music videos - Roku Ultra

When streaming on Prime and YouTube for example - music video volume is choppy - AVL on TV is off, Volume Mode when pressing * is not set up to “leveling” or “Night” All audio setting on Roku are set...
app playback
  • StreamerUser's avatar
    StreamerUser
    8 months ago

    Vivi3 

    Unfortunately you still haven't listed the detected formats:

    Highlight Settings/Audio/Digital output format = Auto  (What formats are listed in the detected formats on the right when you HIGHLIGHT Auto?).

    You also still haven't provided the brand/model of the TV (it matters since your TV is providing the decoding of any Dolby/DTS bitstreams since your 4660 is passthrough-only).

    Also, even though you may have disabled the RokuOS "volume modes" (Options (*)/Volume mode = Off) , YT has a new "Stable Volume" setting that is enabled by default:  During playback press Up/Up/Settings/Stable Volume = Off (unchecked).

    Similarly Prime has volume modes as well:  During playback press Down/Audio options/Dialogue boost = Off

    Make sure volume modes are disabled in RokuOS, YT, and Prime, and check the TV's (brand/model unknown) audio settings in regards to decoding/transcoding/leveling/sync.

     

jontalk's avatar
jontalk
Roku Guru
8 months ago

Vivi3Given you've tried several trouble shooting methods that were device based, you might try installing WiFi Analyzer for Android or something similar if you have an iPhone. Once installed, you can tap it to see if there neighbors using the same channel/band as you then log into the router and switch to one with less congestion. Routers provided by the ISP by default will use 'auto select' for channels which can be a problem. As a techie, I prefer to choose channel/band/bandwidth manually and never run into problems though for my Roku, I use Ethernet which is FAR better overall. Best of success, regardless

  • Vivi3's avatar
    Vivi3
    Channel Surfer
    8 months ago

    Jon, I do use ethernet connection.