Forum Discussion
MrsIggy
3 years agoNewbie
It happens to me on Hulu, Netflix, and Paramount+. I also saw a thread on Reddit about the same issue and multiple people said it was happening to them across different apps/channels and not just Sling.
- RokuERey3 years agoRetired Moderator
Hi MrsIggy,
Greetings from the Roku Community!
We appreciate the additional details about this issue going on; thanks for letting us know.
Have you tried using an alternative network, such as a mobile hotspot, to see if the problem persists?
If there's no improvement, could you please provide us the details below to better identify the reason for this?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing?
We'll be looking forward to your update. Thanks!
Regards,
Rey