Forum Discussion
RokuMary-F
3 years agoCommunity Moderator
Hi andylipp,
Welcome to the Roku Community!
Thanks for letting us know about the behavior you are seeing with your Roku device and we appreciate the troubleshooting steps you've done so far.
We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details. Can you please provide us with the following information:
- When did this issue first start occurring?
- Do you receive any error codes or messages? If yes, please let us know.
- Can you please confirm if you attempted to follow the initial troubleshooting steps for any playback issues in a specific order by trying to remove the channel and then restart your device and add the channel back once more?
One additional suggestion we would like for you to try is you can check for a manual system update by navigating to Home > Settings > System > System update > Check now and see if you notice any difference.
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary