I’m having the same problem too~re: Chik Fil A commercials causing video freezing /& repeating! The only thing that works is exiting the Channel & resuming show.
Hi Mamie2,
Welcome to the Roku Community!
We will be more than happy to assist you further, but we will need to gather more details. Can you please provide the following information that RokuJechealR provided above?
Once we have this information, we will be able to pass it along to our appropriate Roku team for further investigation.
Thanks,
John
Well…it seems the chic fil an issue has been resolved. Thanks ROKU team! But now it’s the Roku commercial that freezing. It’s the commercial that shows the variety of shows you can watch and ends with the Roku tag on the blue screen. Anyone else experiencing this?
Thanks for bringing this to our attention, RassP.
We'd like to know more about the freezing commercial you are referring to so we can assess the situation better and provide you with an accurate resolution.
Does the freezing happen in the middle of the commercial or after? Also, what specific app are you having this issue with?
Furthermore, if you can send us a video clip of it, that would be a big help to us.
We'll be looking forward to your update.
Best regards,
Carly
