I've had the same problem for at least two months and have talked to tech assistance multiple times, Each time they respond as if it's new news, have me go through the same steps each time, promise to bump it up to a higher level, and promise call-back which has never materialized. I have a service ticket number of 8602941, but no realistic hope of actual service. It's very frustrating.
Hi, dickhaley725
Welcome to the Roku Community.
We appreciate you for posting here. Kindly be informed that the issue is currently being worked on. Once more information is available, an update here in this thread will be provided.
We hope for your understanding regarding this matter.
All the best,
Kash
