Forum Discussion

Jimi99's avatar
Jimi99
Binge Watcher
4 years ago

Chess Live! game has been turning itself off during a game for the past 2 days

Since there was an update to Chess Live! (game) the app has been shutting down during a game, just going to the Hime page. Please undo the "update" and give us the game again, it's unusable now. Oct....
renojim's avatar
renojim
Community Streaming Expert
4 years ago

Jimi99, if an update to a channel/app is causing a problem then you have to contact the developer of the channel/app.  I can't tell you how to do that; their website is pretty useless:  http://pc-magic.com/?view=privacy#

I would suggest trying the remove, restart, reinstall procedure:

  1. Remove the channel by highlighting it on the Home Screen and pressing * on your remote - choose Remove
  2. Restart your Roku from Settings->System->System restart or just disconnect the power for several seconds
  3. Add the channel again from Streaming Channels

Don't skip step 2!

Jimi99's avatar
Jimi99
Binge Watcher
4 years ago

Hi renojim.......I did try that a couple of times and it still malfunctions. The game will last a few minutes and then crash. If you go back to the game you can "Resume" the game but then it crashes with just about every move. Not the ideal way to play a game. Thanks for the suggestions.

  • denhow's avatar
    denhow
    Roku Guru
    4 years ago

    I'm a fairly knowledgeable long-time Roku user and this has happened to me too. I immediately did the uninstall/reboot/reinstall sequence. It didn't help. The recent update broke the app. (Roku 4210x with 10.0.0 build 4209-04.)

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi everyone,

      Thanks for the posts. 

      Many channels on Roku are developed and maintained by the channel provider themselves. If the troubleshooting steps provided by renojim above didn't resolve your issue with Chess Live!, we recommend contacting the channel's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

      We appreciate your understanding.


      All the best,
      Kariza

      • denhow's avatar
        denhow
        Roku Guru
        4 years ago

        And now Chess Live! is working again. For me, anyway.