Forum Discussion

KmPloppy's avatar
KmPloppy
Reel Rookie
2 years ago
Solved

Channels not showing up on new Roku

Hi, I just received my new Roku Express from Amazon and set it up using my email. No streaming channels available. Only Netflix and Apple TV. No Amazon, Disney+, etc. just a heap of useless junk ch...
  • atc98092's avatar
    atc98092
    2 years ago
    KmPloppy wrote:

     

    I have a smart TV in the other room, and disney and prime are installed on that as well as Australian specific streaming channels like abc, nine, sbs, etc etc, so I know that Disney and prime are available in Australia.

    Unfortunately, that doesn't mean that those channels are available on Roku devices in your country. It isn't Roku that controls that, it's the channel provider that determines if a channel is available in a particular country. And there are many examples of a service being available on other devices but not on a Roku in certain locations. Since I'm not in the same location as you are, I have no idea if that is the issue you're having. But that has usually been the issue with channels not being available.

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

Australia is a supported country for Roku devices. However, that doesn't mean channels that are available in one location (such as the US) is available there. So you had a Roku Streaming Stick, and you replaced it with a Roku Express (model 3960?), correct? And you did not use the same Roku user account on the new device that the Stick was using? That means you don't get the previously installed channels added to the device automatically.

Is there any chance you were using a VPN when you created the new Roku user account on your computer? That would absolutely mess up channel availability on a Roku device, wherever you are located. The account country must match the country the device is being used in for the channels to be available correctly. 

  • KmPloppy's avatar
    KmPloppy
    Reel Rookie
    2 years ago

    Hi thanks for the reply. There's no chance that I was using a VPN when I created the account, I don't use anything like that.

    I cant remember the details of the account I used for the streaming stick because someone else set it up for me.. about 5 years ago or something.. perhaps *they* used a VPN so it would work?

    I have a smart TV in the other room, and disney and prime are installed on that as well as Australian specific streaming channels like abc, nine, sbs, etc etc, so I know that Disney and prime are available in Australia.

    If I can't get it to work properly it'll have to go back to Amazon.

     

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      2 years ago
      KmPloppy wrote:

       

      I have a smart TV in the other room, and disney and prime are installed on that as well as Australian specific streaming channels like abc, nine, sbs, etc etc, so I know that Disney and prime are available in Australia.

      Unfortunately, that doesn't mean that those channels are available on Roku devices in your country. It isn't Roku that controls that, it's the channel provider that determines if a channel is available in a particular country. And there are many examples of a service being available on other devices but not on a Roku in certain locations. Since I'm not in the same location as you are, I have no idea if that is the issue you're having. But that has usually been the issue with channels not being available.

      • KmPloppy's avatar
        KmPloppy
        Reel Rookie
        2 years ago

        ok I understand. When I log into my roku account and google the disney channel, the add button is greyed out. So it is likely then that Roku doesn't make those channels available in Australia. My streaming stick was probably set up using an email that was VPNed to a country that did support amazon and disney..

        I don't think I will be able to do that, so back to Amazon it goes.

        Thanks for your help.