Forum Discussion

Redkroovy's avatar
Redkroovy
Binge Watcher
2 years ago

Channels not loading after recent update 13.1.4

My 4640x ultra update Friday 8-2-24 to 13.1.4. It is build version 1512-29. Now MAX, Parmount, and History Vault, will not load. They were previously working fine. I have restarted the unit several t...
app playback
Redkroovy's avatar
Redkroovy
Binge Watcher
2 years ago

I have provided this information earlier in the thread. Thanks

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Hi, Redkroovy.

My apologies, I must have included you in the mention above post.

Nevertheless, I have checked this with the team and your device's information is already included in the process of investigation. 

Thanks,
Carly

  • Redkroovy's avatar
    Redkroovy
    Binge Watcher
    2 years ago

    Any word from the team on this issue? Thanks 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, Redkroovy!

    Thanks for following up. It seems like this case is still under investigation, and there have been no updates yet. No worries! I'll make sure to follow up with the team.

    Your continuous patience and understanding as we work on this are highly appreciated.

    Regards,
    Carly