Channels Jumping Ahead on Xfinity App
When trying to change channels on the Xfinity App the channels jump ahead numerous channels - so trying to watch one channel up is almost impossible. Really not happy with Xfinity App within the Rok...
Forum Discussion
Did all the suggested options and still does not work. Thanks for trying!
Hi AmazingOne1,
Thanks for keeping us posted!
Please be advised that after attempting the troubleshooting steps, videos from other channels play fine. In that case, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.
If there's anything else that we can do to assist you, please let us know.
Best regards,
John
