Forum Discussion

astrogirl511's avatar
astrogirl511
Reel Rookie
9 months ago

Channels freeze when fast forwarding

When is this issue going to be resolved? Just asking before I go back to Hulu from YouTube. I cannot fast forward without the channel freezing - doesn't matter what channel it is. 

It's pretty unconscionable that this has not been resolved.

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, astrogirl511 

    Thanks for posting here in the Roku Community.

    We appreciate you for inquiring about an update regarding the issue you have encountered with the YouTube app that freezes when fast-forwarding. 

    Kindly be advised that we are aware of the issue, and our team has identified the problem. A fix is being worked on, which will be included in the future update.

    Your patience and understanding are greatly appreciated as we work on this.

    Best wishes,
    Kash

    • marcmartin's avatar
      marcmartin
      Channel Surfer

      I just got an update to my Roku Ultra (OS 14), but not sure which "future update" is going to fix that YouTube TV freezing issue.  Or even if it will be a Roku update... maybe it'll be a YouTube TV update?  The "solution" listed on this forum offers no useful details.

      • marcmartin's avatar
        marcmartin
        Channel Surfer

        Just had my YouTube TV freeze up again after fast-forwarding, even after the Roku OS 14 update. So I guess it's still a "future update" that will address this.

        Are there Roku Ultra models that are known to NOT be affected by this?