Forum Discussion

Brianpowers0208's avatar
Brianpowers0208
Newbie
2 years ago
Solved

Channel/App removal or uninstall

How do you remove a channel when you use the star button and no remove channel comes up? 

Where to Watch
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for posting in the Roku Community, Brianpowers0208!

    We understand that you need help in removing a channel from your Roku device. You can use the Roku app on your phone to do this. However, please be advised that you may not be able to select the "Remove channel/app" option until your subscription expires.

    For subscription channels and free trials, you will typically need to select "Manage Channels" and cancel the subscription before you can remove the channel/app from your Roku. On the other hand, for free channels/apps such as Roku Channel, Tubi, Pluto, etc., you can remove the channel/app using the asterisk * (options) button on your Roku remote.

    If you have only removed a channel (free) and not your free trial or subscriptions, they will automatically renew unless you cancel them before the trial or subscription period ends. To cancel your subscriptions, visit your online dashboard/account at my.roku.com and look under your Subscriptions.

    For more information, read about How to remove channels from your Roku® streaming device | Official Roku Support


    Hope you'll find this info useful. Let us know in case you still have any questions.

    Thanks,
    Jharra

5 Replies

Replies have been turned off for this discussion
  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    If you get a "Manage subscription" option instead of "Remove app", I've heard that you may be able to use the mobile app to remove it, but I've never tried it myself.  Keep in mind that removing an app doesn't stop/cancel any subscription you may have.

    Roku Mobile App - Free for iOS® or Android™ | Roku

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thanks for posting in the Roku Community, Brianpowers0208!

    We understand that you need help in removing a channel from your Roku device. You can use the Roku app on your phone to do this. However, please be advised that you may not be able to select the "Remove channel/app" option until your subscription expires.

    For subscription channels and free trials, you will typically need to select "Manage Channels" and cancel the subscription before you can remove the channel/app from your Roku. On the other hand, for free channels/apps such as Roku Channel, Tubi, Pluto, etc., you can remove the channel/app using the asterisk * (options) button on your Roku remote.

    If you have only removed a channel (free) and not your free trial or subscriptions, they will automatically renew unless you cancel them before the trial or subscription period ends. To cancel your subscriptions, visit your online dashboard/account at my.roku.com and look under your Subscriptions.

    For more information, read about How to remove channels from your Roku® streaming device | Official Roku Support


    Hope you'll find this info useful. Let us know in case you still have any questions.

    Thanks,
    Jharra

    • Mp007's avatar
      Mp007
      Newbie
      2 years ago

      Unable to remove or reinstall Hulu, Paramount, Peacock.  Non of these are in Roku subscriptions. I was receiving all these until two days ago.  What is going on?  How can this be fixed?

       

      • RokuBernie-D's avatar
        RokuBernie-D
        Community Moderator
        2 years ago

        Hi Mp007,

        Thanks for posting in the Roku Community!

        We understand that you cannot remove or reinstall the channels, and we're sorry to hear that you're experiencing this issue.

        We'd like you to know the following details and see how we can better isolate this.

        • Do you have a subscription from the channel provider?
        • How long have you been experiencing this issue?
        • What Roku device do you have that has the issue?

        In addition, we recommend you check the comments of RokuJharra-Q in the above post.

        We look forward to your responses and gathering your details.

        Kind regards,
        Bernie