Forum Discussion

FFSTBASE14's avatar
FFSTBASE14
Newbie
9 months ago

It do not work. i want to talk to a person

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    9 months ago

    Hey there, FFSTBASE14 welcome to the Roku Community!

    I understand you're having trouble uninstalling a Channel or app. No worries, let's get this sorted! Can you provide a bit more info?

    1. Which app are you trying to uninstall?
    2. Roku device model, serial number, device ID, and software version (you can find these in Settings > System > About).
    3. If possible, send over the Tracker ID by pressing Home 5 times, then Back 5 times when the issue happens.

    Once I have this info, I’ll pass it along to the right team for further help. Looking forward to hearing from you!

     

    Thanks,
    The Roku Community Team

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    9 months ago

    FFSTBASE14 

    Since all the channels/apps are tied to your Roku account (not the actual device), you must be connected to the internet when adding or removing channels/apps.

    Try restarting both the Roku device (Settings/System/Power/System Restart or Settings/System/System Restart) and also try rebooting/restarting your router.