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CrysB's avatar
CrysB
Newbie
3 years ago

Channel Will Not Play I'm Subscribed To

I am trying to watch something on the MTV app. Never had a problem before. I go through the process of signing into my service provider and it says I'm signed in but after that on the Roku it says "The channel is not available in your subscription package". though it is. I have checked for updates, restarted the Roku, deleted the app and added it back and tried signing into the MTV app countless times and still keep getting the same message. Does anyone know how to fix this?

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi CrysB 

    Thanks for reaching out here in the Community.

    For the issue you're experiencing with the MTV channel, we recommend contacting their support team directly for more information and better insight into how their channel works on Roku. They'll be the best ones to help you out with that matter. 

    We appreciate your understanding.


    All the best,
    Kariza