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walkoffhomerun's avatar
walkoffhomerun
Streaming Star
2 years ago

Channel tiles missing issue STILL not fixed

This issue is still not fixed even though Roku stated 5 days ago in the issue tracker it was. Have been thru 2 updates since this problem started and still not resolved. 12.5 and 12.5.0 build 4172-88

Why is this not resolved and why no further comments from Roku. People are still posting daily on this issue

Affects the app icons either completely missing or greyed out as well as blank screens in "what to watch", "live tv", "featured free", and "sports".  All blank screens. Inhave 5 different Roku TVs all with the same problem. Still not fixed and people keep updating daily not fixed on their end either.  Tvs without voice remotes are bricked and non functional.

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  • WillPriest's avatar
    WillPriest
    Channel Surfer
    2 years ago

    I have the same exact problem on four tv's using ROKU streaming devices.  The Home Page Menu has the App Icons "blacked out" making it impossible to select a channel to watch.  I described this problem to customer service twice this week and they denied having any such problem.  Kind of easy to pinpoint the problem as caused by ROKU streaming when it affects every tv in the house using a ROKU device.  Status report please!!

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi walkoffhomerun WillPriest,

      Greetings from the Roku Community!

      If you are still experiencing this issue. Please provide us with the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      We look forward to your updates!

      Thanks,

      Rey

      • WillPriest's avatar
        WillPriest
        Channel Surfer
        2 years ago

        Already submitted all that stuff you requested.  The problem was not fixed until Roku finally put out the necessary updates this afternoon.