Channel partially loads but will not run Aug 22 2024
Welcome, and thanks for stopping by here in the Roku Community, menkemdlax.
Thank you for bringing this to our attention. We'd like to take a closer look at the channel playback issue you're currently experiencing.
We need more precise details as to what you're running into at the moment, and we are humbly asking for the following information below:
- What specific channel is having a playback issue?
- How are you accessing this channel? Inside The Roku channel or on a standalone app?
- What specific Roku device/TV is experiencing the problem?
- Did you receive any recent software update that might trigger this issue? If so, can you please provide the latest software version of your Roku?
- How far is your Roku device from the router?
- What other specific troubleshooting you have done so far?
We are working hard to get you back to watching what you love, and by providing additional details, you're helping us get an in-depth insight into your concern.
In the meantime, try the troubleshooting steps provided below to see if it makes any difference:
- Restart your Router. Unplug the router from the power source, then plug it back in after a few seconds.
- To remove the channel. Highlight the App, press the Star * button on your Roku remote, and click Remove App.
- Reboot your System. Navigate to Settings > System > Power (Skip Power if you don't have an option), then proceed to System Restart.
- Reinstall the channel. Find the channel using the search option on your Home Screen or go directly to the Streaming Store; once the channel is found, click the App, then select Add channel. After adding the channel, relaunch it to see if it resolves the issue.
For more troubleshooting tips, visit this support article: How to resolve a channel playback issue.
Please keep us posted on what you find out and for more updates.
Best regards,
Emman
