Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
2 years ago
Solved

Channel Menu "Lost" My Movie!

I was watching a movie on one of the "on demand" Roku channels, but wanted to move into another room, so turned off that TV, and turned on my computer, and opened the Roku site, assuming I'll just se...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, StevenCee.

    Thanks for the response.

    The Continue Watching feature provided by Roku on the latest software version is not supported by all of the apps or channels on the Roku streaming platform. They may have their own feature inside their app, so we can't guarantee that it will appear on it. Moreover, we do regret to hear that you haven't been able to figure out which movie was that, but again, we don't have access to your account, so we can't figure it out on our end either and look for it. Our apologies.

    Furthermore, regarding the channel guide issues you are referring to, could you please tell us more about it? We'd like to know more about how we can assist you with this or hear your feedback about it. 

    We'll be looking forward to your response as we are more than happy to be of assistance. 

    Best regards,
    Carly

StevenCee's avatar
StevenCee
Roku Guru
2 years ago

RokuCarly If I knew the title of the movie, of course I could do a search for it, but that's why I know I will only find it again, by accident, if ever. And I don't know what you mean by "rewinding the movie", what movie, the one I can't find?  And it's definitely not part of the documentary that followed it, as it was about a different movie, there's no relation between the two.

 

But the far bigger problem is the mess with channel categories in the Guide and how the latest update has totally messed it up, making navigating through the channels a real nightmare. I noticed I've been updated from 12 to 12.5, yet this issue was not addressed at all..... great.

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Hi, StevenCee.

Thanks for the response.

The Continue Watching feature provided by Roku on the latest software version is not supported by all of the apps or channels on the Roku streaming platform. They may have their own feature inside their app, so we can't guarantee that it will appear on it. Moreover, we do regret to hear that you haven't been able to figure out which movie was that, but again, we don't have access to your account, so we can't figure it out on our end either and look for it. Our apologies.

Furthermore, regarding the channel guide issues you are referring to, could you please tell us more about it? We'd like to know more about how we can assist you with this or hear your feedback about it. 

We'll be looking forward to your response as we are more than happy to be of assistance. 

Best regards,
Carly