Forum Discussion

Samson868's avatar
Samson868
Newbie
3 months ago

Channel install failed for Roku tv

I checked for updates and it says roku is up to date. So now I don't know why I'm unable to watch or load my app (Prime) but I can turn on and load other apps.

App availability

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 months ago

    Hey there! Samson868 

    I understand that you're having trouble with the Prime Video app—let’s get it fixed!

    Try these steps:

    1. From the Roku home screen, press the star (*) on the Prime Video tile and select "Remove channel."
    2. Then, restart your device: Settings > System > Power > System Restart (skip if no Power option).
    3. After restarting, go to "Streaming Store" and re-add the Prime Video app.

    You can also check out this link for more help: Issues playing shows and movies on your Roku device | Official Roku Support

    Give it a try and let us know if that helps!

    Thanks,
    Roku Community Team.