Forum Discussion

Gregory7's avatar
Gregory7
Reel Rookie
8 months ago
Solved

Channel icons not displaying

Only about 6 of a lot ore subscriptions are displaying on my home page. Example: wanted to go to prime, no box where it should be. Went to add it and Roku says I already have it. I confirmed this: yes. I came here and updated. Something happened yet the only way I can go into the channel is search, and (now) it said “open app.”  Then I had to go to Amazon Prime, enter a code, and it still doesn’t show the box in the Home Screen.  I’m sick of this **bleep** not to mention how  co time it takes to NOT find help.  Thanks for an answer to this, in advance.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Gregory7,

    Thank you for posting in the Roku Community!

    We understand that you are not seeing the Prime Video app's channel icon on your Roku Home screen. We would be more than willing to assist you with this.

    Before we proceed, we would like to know if this happens only on the Prime Video app or with other channels as well, and does it happen from all of your Roku devices/TVs?

    In the meantime, we suggest you try the following troubleshooting steps below:

    Restart your Roku device:

    1. Press Home on your Roku remote 
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    If the issue persists proceed to the next steps:

    1. Install the Roku mobile app
    2. Log in with your Roku account
    3. Select Devices from the navigation bar
    4. Select the Apps on Roku tab on the Roku mobile app to view a list of apps installed on your Roku device
    5. Tap and hold an app to view more information (tapping quickly will open the remote)
    6. Tap Remove and confirm your decision
       

    When you remove a channel using your Roku mobile app, it will also be removed from all your devices.

    Adding apps from your Roku device:

    1. Press the Home button of your Roku remote.
    2. Scroll down to the Search tab
    3. Type in the channel name that you want to add.
    4. The result will be available on the right side of the TV screen.
    5. Select the channel and press the OK button on your Roku remote.
    6. Select Add app

    We recommend you try these steps. If the issue persists please let us know.

    Regards,
    Riamie

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi Gregory7,

    Thank you for posting in the Roku Community!

    We understand that you are not seeing the Prime Video app's channel icon on your Roku Home screen. We would be more than willing to assist you with this.

    Before we proceed, we would like to know if this happens only on the Prime Video app or with other channels as well, and does it happen from all of your Roku devices/TVs?

    In the meantime, we suggest you try the following troubleshooting steps below:

    Restart your Roku device:

    1. Press Home on your Roku remote 
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    If the issue persists proceed to the next steps:

    1. Install the Roku mobile app
    2. Log in with your Roku account
    3. Select Devices from the navigation bar
    4. Select the Apps on Roku tab on the Roku mobile app to view a list of apps installed on your Roku device
    5. Tap and hold an app to view more information (tapping quickly will open the remote)
    6. Tap Remove and confirm your decision
       

    When you remove a channel using your Roku mobile app, it will also be removed from all your devices.

    Adding apps from your Roku device:

    1. Press the Home button of your Roku remote.
    2. Scroll down to the Search tab
    3. Type in the channel name that you want to add.
    4. The result will be available on the right side of the TV screen.
    5. Select the channel and press the OK button on your Roku remote.
    6. Select Add app

    We recommend you try these steps. If the issue persists please let us know.

    Regards,
    Riamie