Forum Discussion

726124's avatar
726124
Reel Rookie
8 months ago
Solved

Channel I24 I’m all of a sudden unable to access

How about this:

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**Like the last user, I've been unable to get the i24 app to work on my Roku TV for about a year now. Every time I open it, I'm kicked out. The i24 News Contact us link to customer service tech-support only takes me to the website, but doesn't provide me a way to contact support.

  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, 726124 

    Welcome to the Roku Community.

    We totally understand your frustration with not being able to find customer contact information for I24 News. 

     

    You can find their support details, including a phone number and email address, at this link: I24 News Support. Feel free to reach out to them directly about your app issue. They’re there to help!

     

    Once their team gets back to you, just keep in touch with them to make sure everything is resolved. You’ve got this!

    We hope this will be sorted out soon.

    Best wishes,
    Kash

3 Replies

  • 726124's avatar
    726124
    Reel Rookie
    22 days ago

    Roku has not allowed me for a couple of years access into i24. And I no longer have access to my Israeli channels, such as ILTV and other Israeli channels. They all stopped as of yesterday. Roku, you blocking Israeli channels for a reason.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      21 days ago

      Hi, 726124​

      We appreciate you sharing your issue regarding the i24 app, as you can no longer access it on your Roku device. We want to take a closer look at it.

      What is the exact behavior of the app when you're trying to access it? Does it return to the Roku home screen, or are you getting any errors? Providing these details will help us investigate the issue further.

      Thanks,
      Roku Community Team

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, 726124 

    Welcome to the Roku Community.

    We totally understand your frustration with not being able to find customer contact information for I24 News. 

     

    You can find their support details, including a phone number and email address, at this link: I24 News Support. Feel free to reach out to them directly about your app issue. They’re there to help!

     

    Once their team gets back to you, just keep in touch with them to make sure everything is resolved. You’ve got this!

    We hope this will be sorted out soon.

    Best wishes,
    Kash