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Bella10071960's avatar
Bella10071960
Newbie
2 years ago

channel error message on only one app-CBS

I stream all my channels. I receive an error message when trying to watch CBS. I have to delete the app and reinstall each time I want to watch content on CBS- a daily basis, sometimes even switching from another spp( channel) on the same day. It is the only one that I have an issue with. The error message shows “ an error occurred “ . Once I delete and reinstall it works. Anyone else have this issue or any suggestions please. Thank you in advance for any assistance 

app playback

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Bella10071960-

    Did you restart** your Roku to clear its memory cache after uninstalling but BEFORE reinstalling the channel?  Without the restart you may not get a clean reinstall. 

    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".  

    If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.