Forum Discussion

KellyGerms's avatar
KellyGerms
Reel Rookie
3 years ago
Solved

Channel Add Button greyed out for F1 TV

I'm having the same issue. I'm in SA where F1 is available. Did you ever sort this problem out? 

I am seriously regretting buying this TV box when they can't be bothered to offer support in most countries nor are you warned before you buy it. I'm one very unhappy customer.

app availability
Channel unavailable
content
Content issue
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi KellyGerms,

    Welcome to the Roku Community!

    We understand that you are unable to install F1 TV and We're sorry to hear that you've been having this trouble. We understand your sentiments regarding this and we would feel the same way.

    Please be advised that we currently do not have a dedicated Roku presence in Saudi Arabia at this time, so it is very likely the channel is not currently available on the Roku platform. You'll want to contact that channel directly for more information about their service available on the Roku platform.

    We hope to expand real soon, we are sorry for the inconvenience.


    Best regards,
    Mary

5 Replies

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi KellyGerms,

    Welcome to the Roku Community!

    We understand that you are unable to install F1 TV and We're sorry to hear that you've been having this trouble. We understand your sentiments regarding this and we would feel the same way.

    Please be advised that we currently do not have a dedicated Roku presence in Saudi Arabia at this time, so it is very likely the channel is not currently available on the Roku platform. You'll want to contact that channel directly for more information about their service available on the Roku platform.

    We hope to expand real soon, we are sorry for the inconvenience.


    Best regards,
    Mary

    • Shukran's avatar
      Shukran
      Reel Rookie
      12 months ago

      SA would be South Africa where ALL channels are greyed out. One has to wonder why people resort to piracy! There ARE other markets out there that are not the US you know! 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Welcome to the Roku Community, Shukran!

        Thanks for posting your concern about the availability of channels in South Africa. We'd like to share further information about this.

        Please be aware that the Roku streaming platform is US-based. Though there are some channels that may be available in your region, Roku players are not officially marketed or sold to that country. Also, Roku streaming devices will vary from region to region.

        A Roku device will work in any location; however, depending on each channel provider's discretion, most channels may not be available on your device in that location.

        We hope this clears everything up. Feel free to let us know if you need further help.

        Best regards,
        Carly