Forum Discussion

DocHC's avatar
DocHC
Newbie
3 months ago

Channel 4 audio is not synced

My live TV on channel 4 has the sound and pictures out of synch. It only affects this channel (not BBC) and i have tried reinstalling the app. Any ideas?

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    DocHC-

    After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
     
    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
     
    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.