Forum Discussion

NCuser's avatar
NCuser
Reel Rookie
5 months ago
Solved

Change Sirius XM account credentials

I need to change the SiriusXM account details associated with the SiriusXM app I have on my Roku.  I tried to delete the SiriusXM app and add it again with the new account details, but the original account details reappear. I also tried to system reset my Roku after deleting the SiriusXM app and still the original account details reappear when I again add the SiriusXM app.  Any ideas on this problem? Thanks.

 

  • makaiguy's avatar
    makaiguy
    5 months ago

    NCuser-

    While in and viewing the SiriusXM app..

    • Left click to bring up left side menu
    • Click Settings at bottom of menu
    • Scroll down to Sign out, and click
    • Click sign out to confirm
    • Click I already have SiriusXM
    • Continue to log in with your preferred SiriusXM account credentials

     

     

3 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    5 months ago

    NCuser-

    While in and viewing the SiriusXM app..

    • Left click to bring up left side menu
    • Click Settings at bottom of menu
    • Scroll down to Sign out, and click
    • Click sign out to confirm
    • Click I already have SiriusXM
    • Continue to log in with your preferred SiriusXM account credentials

     

     

    • NCuser's avatar
      NCuser
      Reel Rookie
      5 months ago

      Thank you. Your solution worked perfectly.

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    5 months ago

    Hi, NCuser.

    Welcome to the Roku Community!

    Thanks for reaching us about updating your information. In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Sirius XM Contact us

    If there's anything else we can do to assist you, please let us know. We're always willing to help.

    Thanks,
    The Roku Community Team