Forum Discussion

RavenLenore's avatar
RavenLenore
Newbie
6 years ago

Change from one Hulu account to new Hulu account

I am trying to change the Hulu account that I originally setup on my Roku Express and I did a factory reset (and not choosing Hulu as one of the channels that I currently subscribe to) but when I pus...
app subscription
Hulu Troubleshooting
makaiguy's avatar
makaiguy
Community Streaming Expert
6 years ago
Caveat: I've never needed to do this, so I'm just speculating, but it seems like this should work....

In Hulu, go to menu at top of screen and click on the last icon on the right.
Scroll down and Log out.
Log back in, logging into your desired account.
  • Stef3632's avatar
    Stef3632
    Newbie
    4 years ago

    Advice given by those who haven’t done it doesn’t work. Will SOMEONE FROM ROKU PLEASE ADDRESS THIS!!

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi Stef3632,

      We appreciate you reaching out to us. 
      For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

      Thanks for your patience regarding this issue.

      Best regards,
      Mary