Forum Discussion

RavenLenore's avatar
RavenLenore
Newbie
6 years ago

Change from one Hulu account to new Hulu account

I am trying to change the Hulu account that I originally setup on my Roku Express and I did a factory reset (and not choosing Hulu as one of the channels that I currently subscribe to) but when I pushed the Hulu button on the remote it automatically brought up the account previously entered...Is there anyway to remove that account (it’s my sister’s and I want to add my own)?

app subscription
Hulu Troubleshooting

9 Replies

  • KDorney's avatar
    KDorney
    Newbie
    5 years ago

    This is what I did. Go into Hulu on Roku> then arrow over to the account which are initials in a circle. Click that and will give you option to log out of that Hulu account. Tap yes that you are sure. You will be able to sign in with the account you prefer to use. 

      • Fmoacc's avatar
        Fmoacc
        Newbie
        4 years ago

        Roku support was unable to help me. But you seem excited were you able to solve this?!

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    6 years ago
    Caveat: I've never needed to do this, so I'm just speculating, but it seems like this should work....

    In Hulu, go to menu at top of screen and click on the last icon on the right.
    Scroll down and Log out.
    Log back in, logging into your desired account.
    • Stef3632's avatar
      Stef3632
      Newbie
      4 years ago

      Advice given by those who haven’t done it doesn’t work. Will SOMEONE FROM ROKU PLEASE ADDRESS THIS!!

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi Stef3632,

        We appreciate you reaching out to us. 
        For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

        Thanks for your patience regarding this issue.

        Best regards,
        Mary