Challenge to solve these symtoms
Roku Express connected to not-smart tv. Symptom: keys on remote have no effect on tv screen...tv screen is "frozen". Action: replace remote batteries Result: no effect Action: replace remote Res...
Forum Discussion
What's the model number written on the device? Note: an Express is not a "stick" and it's important to make the distinction. "Sticks" plug directly into a TV without the need of an HDMI cable and often require a special USB cable. So since you mention an HDMI cable, it's probably safe to assume that you don't have a stick and don't require a special cable.
The next question is what kind of remote do you have? Does it have TV controls (Power, volume, mute)? Is there a microphone button on it?
Is it already connected to your network? If so, have you tried using the mobile app as a remote?
Roku Mobile App - Free for iOS® or Android™ | Roku
Start by giving us the model number. There have been several "Express" models over the years and they're not all the same.
The model is 3930X. The remote came with this device and has no mic or tv controls. This device has been successfully in operation on the same tv for all of 2023 so, yes it is connected to the Internet. No, I have not tried a mobile app as a remote.
