Challenge to solve these symtoms
Roku Express connected to not-smart tv. Symptom: keys on remote have no effect on tv screen...tv screen is "frozen". Action: replace remote batteries Result: no effect Action: replace remote Res...
Forum Discussion
Sounds like the remote is not paired to the stick??
As someone pointed out, I dont have a "stick" and I dont recall in the years and different "devices" I have never "paired" a remote. I just use them out of the box. How does one pair it?
Sorry, I saw "stick", so I thought it was a stick. There is no pairing for IR remotes, which is what the 3930 came with.
For IR remotes, the only issue is usually a clear line of site between the remote, and the IR window on the front of the Express. I assume there is one? The only other things that are coming to mind for interfering with IR remotes, is a room with too much sunlight, and another remote or IR blaster that is constantly transmitting – for example another remote slipping between cushions of the sofa so a button is held down is a classic cause of something like that.
