Forum Discussion

joanrismart's avatar
joanrismart
Newbie
12 months ago

Cc out of sync in MAX channel

Does anyone know how to fix this or are we still waiting on a new software update to fix this?

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Hi joanrismart,

    A warm welcome to the Roku Community!

    Thanks for sharing about this issue going on with close captioning issue with the MAX channel. We're here to help.

    Issues like this could happen sometimes on certain channels. We would recommend to take a closer at some troubleshooting with our support page here: How to resolve a channel playback issue - Roku Support.

    If the issue persists, let us know if this is an issue affecting the rest of the content within the platform.

    Thanks,
    Rey