Forum Discussion

Fishiv's avatar
Fishiv
Newbie
3 years ago
Solved

CBS channel issues—not staying connected

Anyone have issues streaming CBS?  Every time I go to the channel, it won’t connect to watch live. The only way is to sign out, delete the app, reinstall the app, resign-in, and then I can watch it live. 

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hi! Fishiv,

    Thanks for reaching out to the Roku Community!

    We're really sorry to hear that you are having issues with the channel right now. As we've gone through troubleshooting steps and confirmed that your Roku device is up to date and all other channels are usually working, we'll need to get you in touch with the channel publisher directly for further assistance. Please contact them directly to follow up and tell them what troubleshooting steps you've already attempted with us.

    Please keep us posted about what you find out. We will be more than happy to continue assisting you. We look forward to hearing from you. 

    Thanks,
    Arjiemar

2 Replies

Replies have been turned off for this discussion
  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hi! Fishiv,

    Thanks for reaching out to the Roku Community!

    We're really sorry to hear that you are having issues with the channel right now. As we've gone through troubleshooting steps and confirmed that your Roku device is up to date and all other channels are usually working, we'll need to get you in touch with the channel publisher directly for further assistance. Please contact them directly to follow up and tell them what troubleshooting steps you've already attempted with us.

    Please keep us posted about what you find out. We will be more than happy to continue assisting you. We look forward to hearing from you. 

    Thanks,
    Arjiemar

    • Mma56789's avatar
      Mma56789
      Newbie
      2 years ago

      Roku really needs to help address this problem directly with CBS. This is not an isolated issue and is ers should not be forced to sign out and sign back in EVERY SINGLE TIME they want to watch a channel they’ve already authenticated. While this does appear to be a problem with CBS more than Roku, Roku allowing the app to continue without addressing this simple but frustrating issue makes both look bad. Roku’s ability to have this addressed is much greater than individual users. Please help fix this consistent issue that has been allowed to persist on your platform.