Forum Discussion

mfitch's avatar
mfitch
Reel Rookie
6 months ago

CBC Gem sign-in attempts repeatedly rejected

Hi Donna4 and others ..

May I ask how you changed your cbc password?

It sends me a reset email that takes me back to the cbc gem sign-in page. Nothing about resetting the account password. Does it want me to create a new account with a different / new password?
The link in the email isn't just a simple reset password form.

I have to try later because of failed login attempts.

History - Signed (Sub'ed) up to GEM via the web and signed in via (ff) web browser. That worked fine.
I used the same email and password. It's saved in my password program's database. Same as you, it kept refusing to connect and said - the email or password is incorrect. 

2 Replies

  • mfitch's avatar
    mfitch
    Reel Rookie
    6 months ago

    Forgot .. Will it tell me the email I used is in use - If I try and create a new account.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      6 months ago

      Hi, mfitch 

      Thanks for posting here in the Roku Community.

      We understand your concern regarding the CBC Gem sign-in and account credentials that you want to be addressed, and we're here to refer you to the right support to get a resolution.

      For this matter, we would recommend reaching out to CBC Gem support and requesting assistance with your account credentials. They are in a better position to provide you with the help you need and resolution. 

      You can reach out to them at CBC GEM | Support

      We hope you find this information helpful, and feel free to let us know if you have further concerns or inquries.

      Thanks,
      Kash