CBC Gem disconnecting after 30 minutes
I see that CBC has changed to CBC Gem on Roku but can somebody please tell me why it keeps going back to the main screen after about 20 or 30 minutes? This never happened before and it only happens on CBC Gem. It's making it really frustrating to watch TV as I have to keep going back to choose live TV and then the channel. Sometimes as well, I even have to re-log into my Roku account.
Hi Sandy-AA,
Greetings and a warm welcome here in the Roku Community!
Thanks for sharing this information with us, and we appreciate your efforts in inquiring. Regarding this, it might be a better option to contact the channel provider directly and let them know about the experience you had with their channels. Most channels on the Roku platform are designed, maintained, and developed by the channel providersthemselves.
We hope for your understanding, and hoping for the best to you.
Regards,
KashHi, Community users!
Thanks for posting here in the Roku Community regarding the CBC Gem channel issues you've encountered.
We're sorry to hear about the trouble you've encountered with the CBC Gem channel. As mentioned previously in this thread, it's a better option to contact the channel provider directly and inquire further about this issue. In the meantime, we are closely monitoring the issue on our end to see how we can work with this.
We hope for your understanding regarding this matter.
All the best,
KashHi PEJ5,
Please accept our warmest greetings to welcome you here in the Roku Community!
Please be informed that we're aware of the issue, and the CBC Gem channel is doing its best to resolve this. Additionally, services offered by channel partners across multiple platforms have different designs and development. Thus, it may work on your mobile devices, but the Roku channel version may have issues that need to be fixed or updated by them.
We hope for your understanding regarding this.
All the best,
Kash