Captions not staying on English on Paramount+
So started watching another evening of SEAL Team on Paramount+ and noticed everytime an episode starts it automatically changes to Deutch. No other Paramount+ show does this nor any other app. All ot...
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Same issue!! Both Star Trek and DS9. It used to not be like this, then all of a sudden German became the default subtitle track and I have to change it EVERY episode.
Hi everyone,
Thanks for continuing to share what you're observing.
Our team has continued investigating the issue and is hoping to have a resolution soon. We'll get back to you once we have an update available I'll be sure to let the Community know.
We appreciate your patience in the meantime.
Best regards,
Mary
It seems to be fly by hits, random viewers, probably just polling IP addresses looking for Roku devices and getting to them that way... Since the first time I was hit with this, so far... lucky and have not had the problem since I did a factory reset... Now, I can't say that immediately after it happened, so the person probably holds onto the IP addresses for a day or so before moving on to the next victims. Good luck and thanks for keeping us posted on progress... Have a Merry Christmas and an even better New Year... I haven't heard from Paramount lately about this... so tech department might want to contact Paramount and ask them about it. I have but haven't lately... Ironically I told them my issue was resolved with a factory reset.
Seems to only hit Paramount Plus on Roku and only one channel... I don't envy you all trying to find the source and reason for this... I understand the issue, that's a tough one... I would swear they're hitting the streams... it's a true fly by... so, it may require Paramount to mod their initial starting stream for all shows. Since it's not just relegated to Star Trek, but it is related to Paramount shows! 😕Chip
I am also dealing with this issue for the second time in a few months (Hawaii Five 0). Rokus inability to fix this issue is annoying and will no longer buy/recommend their products anymore.
Hi Huesos35
Thanks for posting in the Roku Community!
We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Warm Regards,
Lianna
