Forum Discussion

SteveGuard148's avatar
SteveGuard148
Channel Surfer
3 years ago
Solved

Can't view channel after password change

Hi, I subscribe to This Old House (TOH) channel through my Roku Express. Recently I had to change my TOH password when trying to view the channel on my laptop. Now when I try to view on Roku I just g...
  • renojim's avatar
    renojim
    3 years ago

    I'm just grasping at straws here, but I'd suggest trying an alternate network like at a friends house or your phone's hotspot.  Since you've already factory reset it, you may as well do it again, but this time create a new Roku account and link it to that.  Hopefully you have another email address you can use for the new account.  When you create the new account, make sure you either clear your browser cookies or use a private or incognito browser window when you do.

    I realize that neither of these is a solution, but if one or the other works it may lead to one.

SteveGuard148's avatar
SteveGuard148
Channel Surfer
3 years ago

 

Hello again, I still have my problem. I contacted This Old House (TOH) support but they were next to useless as all they could do was to tell me how to change my password - which I already knew and was at the heart of my problem.

I have now let my subscription lapse in the hope that this would solve the problem but it hasn't made any difference... I received and email from TOH inviting me to reactivate my subscription but when I try it doesn't work because I'm not in the US or Canada - I'm in the UK.

On my Roku Express I have done (another) factory reset and added the TOH channel but the same thing happens in that when I play the channel I just get the launch screen and nothing else happens. I've looked at the Roku support help but that just says go to the channel and select the subscribe button but I can't get to that point...

Any more ideas/suggestions please?

Thanks

Steve

renojim's avatar
renojim
Community Streaming Expert
3 years ago

I'm just grasping at straws here, but I'd suggest trying an alternate network like at a friends house or your phone's hotspot.  Since you've already factory reset it, you may as well do it again, but this time create a new Roku account and link it to that.  Hopefully you have another email address you can use for the new account.  When you create the new account, make sure you either clear your browser cookies or use a private or incognito browser window when you do.

I realize that neither of these is a solution, but if one or the other works it may lead to one.

  • SteveGuard148's avatar
    SteveGuard148
    Channel Surfer
    3 years ago

    Thanks for the suggestion. I have created an new Roku account with a different email address, done (another) factory reset and used the new email address to login. I was then able to add the This Old House channel and when it launched it took me to the screen where I could subscribe again. It's now working perfectly again. Once again many thanks for your help.

    Steve