Can't run any channel on all channels
I just got my stick+ 3810 out for summer vacation (used very little), and plugged it in. Firmware was still on 11.5, so did a software update and everything went great. Tried to go into a channel, and bam - got this same message you guys had. No channels work, exact same message as in OP pictures. I tried changing networks, tried factory reset, nothing worked. I commandeered one of our trusty Roku2 units from a guest bedroom and it will be on vacation duty for now, but sure would like to know what is going on with this stick. I have 4 other Rokus in the house and they all work fine except this one. Any ideas from those who've tread this ground before?
Edit: I originally posted in an original, associated thread, but my submission was moved to it's own topic. Issue photos and commentary are here: https://community.roku.com/t5/Discussions/Can-t-run-any-channel-on-all-channels/m-p/846082/highlight/false#M30756
Hi SmilingBob,
Thanks for posting here at the Roku Community!
We appreciate you for reaching us here regarding this matter. No worries, we're here to find you the best resolution possible.
May we know how close your Roku streaming stick is to your router? Have you already rebooted your wireless network?
Try to remove a specific app that is not working, perform a system reboot, then add the channel again to see if that will work. Follow the steps provided below to help you:
- Remove the app: press Home > Highlight the channel you want to remove > press Star* > select Remove channel
- Perform a system reboot: press Home > Settings > System > System restart
- Re-install the app: press Home > select Store > Select Channel, look for the channel you want to add > select Add channel.
In addition, you can also try connecting your Roku streaming stick to the 2.4 GHz band of your wireless network or connect it to a mobile hotspot if available.
Keep us posted on how it goes and we'd be more than happy to assist you further with this.
All the best,
Carly