Forum Discussion

mulveyr's avatar
mulveyr
Reel Rookie
3 years ago
Solved

Can't play Hulu shows -- error P DEV320

Hi All:

 

   I have an Ultra 4K stick. Sometime in the last week or so, whenever I try to play a Hulu show, I get a P DEV320 error a few seconds after the show starts.

   So far I've:

 

1) Deleted and reinstalled the Hulu app

2) Logged out and back into the Hulu app

3) Rebooted many, many times. Both with the on-screen reboot option, as well as by removing power for several minutes.

4) Made sure the Hulu app is up to date.

 

I can log into Hulu from my laptop and play shows without issue, so it's clearly not an account problem.

 

Any other suggestions for things I can try?

 

 

  • MoviesProbably's avatar
    MoviesProbably
    3 years ago

    I got the P Dev320 error anytime I tried to watch The Great or any other Hulu original. Other TV shows and movies played fine but all Hulu originals threw up that error. I tried all the prescribed troubleshooting and none of it worked.

    As weird as it sounds, what finally worked for me was going into Settings>Display Type and changing the display setting from "automatic", which included HDR10, and changing it to the setting that matched the resolution of my TV without HDR. Then, I restarted the Roku and went back into Hulu after the reboot. I don't know, maybe Hulu originals are incompatible with HDR or something but it worked and I've finally been able to watch season 3 of The Great.

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for letting us know, arrmo.

    Since you've already done all of the troubleshooting steps provided to no avail, we highly recommend reaching out to their Customer Support for further advice regarding this matter. Please be advised that they run a different operating system inside the Roku streaming platform. So, it may be possible that you are not having any playback issues from a different device. It's best to reach out to them for clarification and further assistance. You can also contact their direct line at 1-888-265-6650.

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Kind regards,
    Carly

  • Lking2thesky's avatar
    Lking2thesky
    2 years ago

    I looked up the menu on a TCL Roku tv. It looks like if you select SETTINGS from the main menu, and then select TV PICTURE SETTINGS then that might put you in the right place. If there is an option for (may say) Automatic 1080p HDR10, UNSELECT that option and choose just 1080p TV or 720p TV. It would appear that the HDR (high dynamic range) is what's causing the issue. I pray this helps. 😊

  • dcronin135's avatar
    dcronin135
    2 years ago

    I actually found the root-cause to these issues.  It's not what you might think.  The remedies people post online seem to be short-term fixes, and not a solution.  More than likely you are connected to a multi-band access point supporting a variety of radio frequencies.  I've posted the root-cause on both Hulu and Roku communities, and tried to explain what's happening in laymen's terms.  No more band-aid housekeeping;  resetting, reinstalling, rebooting anything.  I found the fix on 02/14/2024, and so far to date, Hulu works 100% on every load request.  I have several Roku TV's, as-well-as 40+ other devices on my home network, and the solution I posted in those communities has worked ever since.  Hope this helps.

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome and thank you for posting here in the Roku Community, HoneyMay4046!

    It is highly appreciated that you've brought this to our attention and we'd be more than happy to suggest some troubleshooting steps to help you reboot the Hulu channel.

    Is this an isolated case within the Hulu channel only? If so, kindly follow the steps provided below precisely to work:

    • Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    • Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    • Re-install the channel: navigate to your Home, scroll and select Store, look for the channel, then press Add channel

    For reference and further information, kindly visit our Support article on How to resolve a channel playback issue.

    If the issue persists, we highly recommend reaching out to the channel provider themselves as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update and you can reach them on their official Support website.

    We hope you get everything sorted out soon so you can get back on streaming Hulu and we'll be looking forward to your update. Hope this helps!

    Best regards,
    Carly

  • RokuMel's avatar
    RokuMel
    Community Moderator
    3 years ago

    Hello mulveyr,

    Welcome to your first post at the Roku community!

    We understand that you're not able to play HULU on your Roku device and we thank you for doing the troubleshooting steps on your end. Error code P-DEV320 is a HULU error message and in order for you to resolve this issue, you need to clear the cache on the app.  We need to gather more information about this issue:

    • Is this the only channel that's having an issue?
    • Did you restart your Roku device before adding the channel back?

    You can follow these steps below to make sure you're doing the right troubleshooting process:

    • Highlight the HULU app and press the * button on your remote to remove the channel
    • To clear the cache, restart your Roku device first before adding back the channel
    • Try to add back the HULU app and login to check if it's working

    You'll want to check this article that will help you resolve this type of issue: How to resolve a channel playback issue

    Let us know if the issue still persists!

    Best regards,

    Mel

    • mulveyr's avatar
      mulveyr
      Reel Rookie
      3 years ago

      Hello.

       

         The problem applies only to Hulu, I'm not having the issue with any other channels.

         As per your message, I:

         1) Logged out of the Hulu app

         2) Deleted the app from the Roku

         3) Rebooted the Roku

         4) Re-added the app, and logged in.

      The same error reappears when I try, for example, to stream S3E1 of "The Great".

       

         Any additional suggestions?

       

       

      • MoviesProbably's avatar
        MoviesProbably
        Roku Guru
        3 years ago

        I got the P Dev320 error anytime I tried to watch The Great or any other Hulu original. Other TV shows and movies played fine but all Hulu originals threw up that error. I tried all the prescribed troubleshooting and none of it worked.

        As weird as it sounds, what finally worked for me was going into Settings>Display Type and changing the display setting from "automatic", which included HDR10, and changing it to the setting that matched the resolution of my TV without HDR. Then, I restarted the Roku and went back into Hulu after the reboot. I don't know, maybe Hulu originals are incompatible with HDR or something but it worked and I've finally been able to watch season 3 of The Great.

  • dcronin135's avatar
    dcronin135
    Channel Surfer
    2 years ago

    I actually found the root-cause to these issues.  It's not what you might think.  The remedies people post online seem to be short-term fixes, and not a solution.  More than likely you are connected to a multi-band access point supporting a variety of radio frequencies.  I've posted the root-cause on both Hulu and Roku communities, and tried to explain what's happening in laymen's terms.  No more band-aid housekeeping;  resetting, reinstalling, rebooting anything.  I found the fix on 02/14/2024, and so far to date, Hulu works 100% on every load request.  I have several Roku TV's, as-well-as 40+ other devices on my home network, and the solution I posted in those communities has worked ever since.  Hope this helps.

    • Audiebrew's avatar
      Audiebrew
      Newbie
      2 years ago

      dcronin135 I’m getting permission errors when trying to get to your solution as linked. Can you please repost here?  I only get playback errors on roku, not iPad or iPhone.

  • jnadine2020's avatar
    jnadine2020
    Newbie
    10 months ago

    I’m having the same issue and I’ve done everything you did. Were you able to fix the issue?