Can't log into Disney Plus app
I turn on the Disney Plus app and it does not go to the sign in screen it just gives me a blank gray screen
Forum Discussion
I’d like to hear the solution. I am still searching for a fix to the gray screen.
Hi maccady,
Thanks for your post.
As mentioned previously, may we know if you have contacted the channel provider regarding this concern? They may be able to provide an initial resolution, as we believe they are currently aware of the said issue.
You can keep us posted on what you find out.
Thanks,
Janadee
Thank you for keeping us in the loop, maccady.
We understand. We will need the following details in order to have this issue investigated:- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- What version or build is it of the Disney+ app? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Troubleshooting steps you have taken to try resolving the issue.
Once a few more pieces of information have been gathered, we can pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
JanadeeHi. I contacted Disney Plus and they have no idea. Can you direct me to where you heard there was a fix? No one knows anything
Hi Jandee
Here is the info you are requesting...
Model: 4662RW - Roku Ultra LT
Serial Noo: YJ00CJ476083
Software Ver: 12.50 Build 4178.46
Device ID 04618C476083
Tracker ID: 83-475-605
Oh... Jandee
I neglected to thank you.
Sincerely... Thanks for escalating the issue on our behalf
