Forum Discussion

famentsubacct's avatar
famentsubacct
Reel Rookie
4 years ago
Solved

Can't Get Someone's Account Off Our Roku Tv

Hi! We have a 65" Hisense Roku Tv Sometime back my girlfriend used her sister's Disney + account so we could watch some movies. She didn't realize I had already ordered that channel and that w...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, TVUserInCDA!

    We appreciate you for sharing your input. You can certainly remove an app from your Roku streaming device/TV from within your channel lineup or within the Roku Channel Store. When you've decided to remove a channel/app, you must first determine if you have a subscription to it, whether it may be a subscription directly from the app/channel or under your Roku account. Here's how to check:

    1. Visit the Roku official website
    2. If prompted, sign in to your Roku account
    3. Select Manage Your Subscription

    If the channel/app you want to remove is listed on this page, the subscription must first be canceled before it can be totally removed from your Roku streaming device/TV. After doing so, here's our Support article to help you Remove channels from within your channel lineup or through the Roku Channel Store. 

    Let us know if you have further clarifications. Hope this helps!

    Kind regards,
    Carly

TVUserInCDA's avatar
TVUserInCDA
Reel Rookie
2 years ago

Having this same issue! EXCEPT - the Disney account is locked with a pin and I can't get it to logout of my TV. I'm working with Disney+ support now (Jefry) and so far Jefry has been very helpful. I'm hoping this gets resolved.  I will post back what the outcome is. Disney+ #Disney+

TVUserInCDA's avatar
TVUserInCDA
Reel Rookie
2 years ago

A follow on to the saga with Disney+.  It appears the only way to get this to be fixed is either:

A. Person who's account it is unlocks their account and then logs out of your tv.
B. Setup the TV using an entirely different ROKU account.

The user data for the Disney+ links back to your ROKU account and according to Disney, there is no way to clear it out if the offending person continues to maintain an account at Disney.

Likely I'm going to have to set up an entirely separate account through ROKU (which is a P.I.T.A.).  ROKU - if you're listening, it would be great to give users the ability to remove channels / account data right on the website.

 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here at the Roku Community, TVUserInCDA!

    We appreciate you for sharing your input. You can certainly remove an app from your Roku streaming device/TV from within your channel lineup or within the Roku Channel Store. When you've decided to remove a channel/app, you must first determine if you have a subscription to it, whether it may be a subscription directly from the app/channel or under your Roku account. Here's how to check:

    1. Visit the Roku official website
    2. If prompted, sign in to your Roku account
    3. Select Manage Your Subscription

    If the channel/app you want to remove is listed on this page, the subscription must first be canceled before it can be totally removed from your Roku streaming device/TV. After doing so, here's our Support article to help you Remove channels from within your channel lineup or through the Roku Channel Store. 

    Let us know if you have further clarifications. Hope this helps!

    Kind regards,
    Carly