Forum Discussion

famentsubacct's avatar
famentsubacct
Reel Rookie
4 years ago
Solved

Can't Get Someone's Account Off Our Roku Tv

Hi! We have a 65" Hisense Roku Tv Sometime back my girlfriend used her sister's Disney + account so we could watch some movies. She didn't realize I had already ordered that channel and that w...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, TVUserInCDA!

    We appreciate you for sharing your input. You can certainly remove an app from your Roku streaming device/TV from within your channel lineup or within the Roku Channel Store. When you've decided to remove a channel/app, you must first determine if you have a subscription to it, whether it may be a subscription directly from the app/channel or under your Roku account. Here's how to check:

    1. Visit the Roku official website
    2. If prompted, sign in to your Roku account
    3. Select Manage Your Subscription

    If the channel/app you want to remove is listed on this page, the subscription must first be canceled before it can be totally removed from your Roku streaming device/TV. After doing so, here's our Support article to help you Remove channels from within your channel lineup or through the Roku Channel Store. 

    Let us know if you have further clarifications. Hope this helps!

    Kind regards,
    Carly

atc98092's avatar
atc98092
Community Streaming Expert
4 years ago

Disney+ must be one of the few channels that your credentials are cached on the Roku server. You should be able to open the Disney+ channel, log out, then log in with new credentials. If that doesn't work (and it really should), then you need to contact Disney+ customer support it's their channel, and only they can assist with the way it works. 

BridgetAnn's avatar
BridgetAnn
Newbie
3 years ago

I can't get into the profile to log them out. It's locked. So how do I go about doing that to sign into my account!!??

 

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    BridgetAnn, are you speaking of your Roku account or the account associated with a channel/app?  If the latter, what channel/app?  If the former, you have to factory reset your Roku device to link it to a different Roku account.