Forum Discussion

cjulien's avatar
cjulien
Newbie
2 years ago
Solved

Can't delete peacock channel

Trying to delete Peacock from channel lineup. When I press the * button, it does not give me the option to remove the channel. How do I remove it?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, Mx120

    The last option we would recommend regarding this situation is to perform a full restart of your Roku streaming device. Kindly be advised that factory resetting your device will remove all your channels and settings. Also, you would need to reactivate your Roku streaming device once again. For more information on how to perform this action, refer to this link: How do I factory reset my Roku® streaming device?

    Let us know how this works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for providing us with updates, Mx120 

    Since you've performed all the troubleshooting steps, this might be an issue with the channel itself. At this point, we advise you to contact the channel provider's support directly and let them know about this experience you had when accessing their channel. Workaround may be provided on their end since this is a channel issue that is commonly resolved by the channel providers. 

    We hope the best for you.

    All the best,
    Kash

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    cjulien-

    If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. Now the "Remove channel" option will be shown and you can proceed to remove the channel. (Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.)

    • Mx120's avatar
      Mx120
      Channel Surfer
      2 years ago

      Hi, I cancelled my subscription using this method but still don’t see the “remove channel” option - any other ideas? Thanks.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Mx120,

        Thanks for posting, and welcome to the Roku Community!

        May we know if you're trying to remove the channel with the stand-alone app or through Roku? In addition, what specific issue are you having with the Peacock channel?

        We look forward to hearing back from your response.

        All the best,
        Kash