Forum Discussion

ShaiQuinzel's avatar
ShaiQuinzel
Reel Rookie
2 years ago
Solved

Cant Access Subtitles on Disney Plus

I am not sure whats happening. I have the settings on for the captions to always be on, and I don't have the option in the upper right-hand corner to put them on that way. Any help would be greatly appreciated! 

app feature
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for posting here in the Roku Community, ShaiQuinzel!

    We appreciate you reaching out about utilizing the closed captioning option inside the Disney Plus channel on your Roku. We're happy to provide further information and help you contact the proper support.

    In addition to what our Roku streaming expert provided, please note that enabling closed captioning directly in your Roku settings may not allow it within the Disney Plus channel. They provided their own channel on the Roku streaming platform and it will be highly effective if you directly notify them about this.

    You may reach them here: Disney Plus Channel Support

    Best regards,
    Carly

18 Replies

  • XAVIORTHANATOS's avatar
    XAVIORTHANATOS
    Newbie
    11 months ago

    So I finally figured it out. You have to go into the roku settings turn off the captions then back on while watching the video. 

    • Fantastapotomus's avatar
      Fantastapotomus
      Newbie
      11 months ago

      This unfortunately isn’t working for me and it seems like there is zero actual help available. I rely on subtitles and this is incredibly annoying. If anyone has an actual fix I would greatly appreciate it. About to stop my subscription as this is the only app I have this issue with, not very inclusive Disney. 

      things I’ve done:

      the obvious of have subtitles on via the * menu

      resetting my Roku 

      uninstalling and reinstalling the app

      the above trick of turning it off in program and then back on

      Making sure all software is up to date

      • Kylekpd's avatar
        Kylekpd
        Newbie
        9 months ago

        I had the same issue.  What I did was go out of the app, then go into the Roku settings and turn off the subtitles.  Then went back into the Disney+ app and turned them back on via the * button.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    ShaiQuinzel-

    You can set your preferred default Closed Caption choice in Roku, but not all channel apps honor the Roku defaults.

    In Disney+, while viewing a program, try pressing the * key on your Roku remote to bring up your options.

    • ShaiQuinzel's avatar
      ShaiQuinzel
      Reel Rookie
      2 years ago

      Yes, im doing that already. Its still not working. I already have the closed captions on via the little *. I have even toggled then on and off to see if that works. It doesn't. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for posting here in the Roku Community, ShaiQuinzel!

        We appreciate you reaching out about utilizing the closed captioning option inside the Disney Plus channel on your Roku. We're happy to provide further information and help you contact the proper support.

        In addition to what our Roku streaming expert provided, please note that enabling closed captioning directly in your Roku settings may not allow it within the Disney Plus channel. They provided their own channel on the Roku streaming platform and it will be highly effective if you directly notify them about this.

        You may reach them here: Disney Plus Channel Support

        Best regards,
        Carly