Forum Discussion

johnboy451's avatar
johnboy451
Newbie
2 years ago

Cannot view anything on MAX via ROKU

MAX loads just fine on ROKU but I can not watch anything. I get an error message with the following error code:

e601ab2f-28e6-4f05-b27a-894af510c95e

MAX works just fine on my computer. I can watch anything I want. Doesn't work only on ROKU. I have followed all the restart/reset instructions to no avail.

Gotta say, ROKU's lack of human support via voice or chat SUCKS!

Please help.

app playback

7 Replies

  • SPF50's avatar
    SPF50
    Reel Rookie
    2 years ago

    I had this same issue.

    I originally subscribed to HBO/MAX through my cable provider. However, I canceled my cable subscription and purchased a subscription directly from MAX/Warner Bros. Though my cable subscription was canceled, Roku still expected me to login through that provider.

    I did a Roku factory reset (TCL Roku TV) and that fixed the MAX app for me. I needed to decouple my Roku TV from my closed Spectrum account.

    In other areas of this forum, some users found that a similar issue was related to 4K HDR display settings.

    I hope this helps OP or others searching for a solution.

    • SPF50's avatar
      SPF50
      Reel Rookie
      2 years ago

      I'm here to report after the last update, Roku has reverted to not letting me access MAX and has me tethered to Spectrum still. This is pretty much the last straw and I'll be getting a new TV tomorrow that uses a different platform. I tried multiple factory resets, changing access emails, but to no avail. The problem lies with Roku.

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago

        SPF50 Roku has nothing to do with your problem. The app/channel is provided by HBO, not Roku. For some reason they have your credentials cached in the app (not the Roku itself) and that's where the issue is. I am assuming you used the Sign Out feature within the MAX app, correct? That should permit you to log back in with different credentials. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi johnboy451,

    A warm welcome here in the Roku Community!

    We understand that you're having issues with the Max channel on your Roku device. We're happy to help.

    Could you try the following steps to resolve the issue?

    • Remove the channel >> Restart the device through the settings >> Add channel.
    • Update the channel by highlighting the app on the home screen and pressing the star button on your remote.
    • Restart router

    Additionally, you can reach out to the channel provider to inquire if there's an ongoing issue with the abovementioned channel. They should be able to assist you further with their app's functionality.

    Please let us know what you find out.

    Regards,
    Janadee