Forum Discussion

KrissyD's avatar
KrissyD
Newbie
2 years ago
Solved

Cannot signed out of old Disney+ to sign in with new account

My kids signed onto a friend's Disney+ on our Roku, and I have now purchased our own subscription. However, I cannot figure out how to sign out of the friends' account and sign in with ours.  I have tried removing the app, restarting Roku, looked in settings. Cannot figure it out.  

  • atc98092's avatar
    atc98092
    2 years ago

    Open the Disney+ channel. Move the cursor down once, then left. This opens a menu on the left side of the screen. At the bottom is Settings. Open that and you can log out of the channel at the bottom of the menu. 

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago

    Open the Disney+ channel. Move the cursor down once, then left. This opens a menu on the left side of the screen. At the bottom is Settings. Open that and you can log out of the channel at the bottom of the menu. 

    • Quicvic's avatar
      Quicvic
      Reel Rookie
      12 months ago

      I tried what was said. Open app click down then to the left. When I open app I get who’s watching. If I click down I get edit profile 

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        12 months ago

        Quicvic You have to select a profile first to get to the home screen. Once you're there, go to the left, then all the way to the bottom for settings. At the bottom of the Settings menu is the option to log out.