Problem solved. I reached Roku Customer Service who walked me through deleting Paramount+ from my Roku's. Then, instead of using the "Add Channels" button, they had me use the "Roku Channel" button, then searching for Paramount+ and adding it. Voila!
Hi buddy230
Welcome to the Roku Community!
Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
With detailed information, we will be better able to assist you.
Warm Regards,
Lianna
I’m having a problem getting on Paramount+ also. Paid for subscription through Roku and it opens to the “trial or purchase” screen. How do I fix this problem?
G. Clark
Hi GClark1,
Thanks for your first post in the Roku Community!
We understand that you need assistance with accessing your Paramount+ subscription that is paid through Roku Pay. We'd like to take a closer look to see if there's anything else we can suggest to help.
Could you please verify if the issue you are running into is when you're accessing the content of Paramount+ standalone or through The Roku channel?
Please be noted that existing subscriptions from The Roku channel cannot be used to view premium content on a Standalone channel or directly from the publisher.
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
I don't know about anyone else but I can't get the Paramount+ channel to work it keeps saying not available in this region even though I can access it on my phone, I have tried updating I have tried restarting, and when I try the Roku channel I get to different payment options but no option to login and I don't want to subscribe again when I already paid for a year account, I have been trying for a couple of months and the best I can do is airdrop from my phone to the Roku but it sucks because I can't use my phone for anything else and its probably not good for the battery. any other help would be great!
Hi tomrubyc,
Greetings from the Roku Community!
We appreciate you for flagging us about this and we're to help.
It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.
We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
Hope this helps!
Regards,
Rey
I just recently had an problem signing in to Paramount+ on one of my four televisions, each using a Roku streaming stick. I am signed up for "Paramount+ with Showtime" through my Roku account, and the app was working fine on three of my four systems.
Solutions that did not help included powering down the Roku stick, doing a "Restart" via the Roku Settings, and removing and reinstalling the Paramount+ app. Attempting to reinstall the app was leading to a screen that invited me to sign up for a new account.
After eventually doing a "factory reset" on the Roku streaming stick, I was able to get the Paramount+ app working.
Worth noting is that there are two different Paramount+ apps that can be added to the Roku channel list. One of these is labeled "Paramount+", while the other is labeled "Paramount+ on The Roku Channel".
In my case, it was necessary to choose the one labeled as "Paramount+ on The Roku Channel". (The other "Paramount+" option still wants the user to sign up for a new account.)
Problem solved!
