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Kansaskid's avatar
Kansaskid
Newbie
3 years ago

Cannot remove movies no longer available from save list

I went to play a movie from my save list, and it says no longer available. I went to remove it from my play list but there are no options to remove it, there is a check mark inside a box and a sentence that says Remove from Save List. I push ok on the remote. And a white dialog box pops up with Cannot access program it gives me the name of the program " " is not available or has expired. I press ok. and the dialog box disappears and takes me back to the previous spot.

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi Kansaskid,

    Thanks for posting in the Roku Community!

    We understand that you're having trouble removing your saved movies. Help is here. Please follow the steps:

    1. Press home on your remote.
    2. Scroll and select search, or press the voice button on your remote.
    3. Type or say the title of your movie or TV show.
    4. Use the directional pad on your remote to access the search results.
    5. Select the title and remove it from the save list.

    You can check out this link: How to Save Movies and TV Shows Using a Save List.

    Does it clear up the issue that you're experiencing? Please keep us posted on what you find out!

    Best regards,

    John

    • faithovercomes's avatar
      faithovercomes
      Newbie
      2 years ago

      I cannot delete a movie/series from my save list.  The message says "no providers found press back to exit this screen".

      I tried your instructions the movie is not listed, obviously.

       

      Is there another way to delete it from my save list?  

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hi! faithovercomes,

        Thank you for your post.

        • What device are you using right now?
        • Is your Roku TV/device currently connected to your network?

        In the meantime, please try to perform a System restart by navigating to Settings > System > Power > System Restart. To see if it fixes the issue.

        Please keep us posted on what you find out, and we will be more than happy to continue assisting you further.

        Thanks,

        Arjiemar