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MissouriTim's avatar
MissouriTim
Binge Watcher
4 years ago

Cannot Open Motortrend Subscription

I paid Motortrend through their website. I downloaded the app, both from the Roku Store and from within the Roku app on my devices. All I get for my $4.99 is a black screen with their name on it. For two days I've been trying to get assistance and answers from Motortrend's chat bot "customer service" and the best it can come up with is to ask if I'm using "the latest version of the program, there are two (?)" The question mark and parenthesis are theirs, not mine. I reckon they are not sure how many versions of their app they have.

I'd already sent them the Version and build number of their software, so you see the level of incompetence at Motortrend.

Does anyone know about this elusive later version of their software that they evidently did not share with Roku? What I downloaded from the Roku Store was Version 6.17 Build 1.

I'm giving these dullards at MT until Tuesday evening to get my subscription turned on and streaming to my devices (it works fine on my PC) or I'm cancelling my subscription. I am also beginning a social media campaign to pressure the FIA to revoke Motortrend's license to broadcast the 24 Hours of Le Mans and the World Endurance Championship due to gross incompetence. If you see my petition floating around I'd appreciate your support.

9 Replies

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  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    4 years ago

    Have you tried reinstalling the Motortrend app?

    You didnt mention your Roku model # or firmware version (Settings/System/About)

    FYI, the correct procedure to re-install an app on Roku:

    1)  Remove the Motortrend app (Highlight the app, press the Options (*) button on the remote, then Remove)

    2)  RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

    3)  Re-install the Motortrend app

    (If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

    • MissouriTim's avatar
      MissouriTim
      Binge Watcher
      4 years ago

      Thank-you StreamerUser for your response - the effort is greatly appreciated.

      I tried all of that prior to even contacting the buffoons at Motortrend. I'm an experienced streamer with years of experiencing virtually every glitch content providers can stumble into. The MT apps I installed-deleted-system restart-reinstalled-deleted- repeat... came either from inside the Roku app, or from the Roku Store on-line. I didn't bother with the Apple or Google stores. I don't like doing business with them any more than I do directly engaging with Motortrend. My equipment is more than compatible and the all four of the devices' operating systems are current, booted and rebooted.

      Technical support at Motortrend (along with journalistic integrity and basic competence in any endeavor) is non-existent. When Howard The Supervisor wrote, and I quote, "there are two (?) " referring to their MT apps, the "(?)" say all one needs to know about Motortrend's competency to stream anything. I suspect their glitch involves me being a multiple time return customer but having only the option to turn my subscription back on through the single portal that awards a week of free service to new customers, but that's just my surmising.  Or, one of the dolts could have spilled a Coke Zero on a server rack.

      I'm a once a year subscriber for a month to watch the 24 Hours of Le Mans. It's worth $4.95 to see the practice sessions and qualifying that the MT gangsters won't show on their broadcast channel in Philo. I reckon I'll be missing that this year.

      I posted here out of curiosity and in case others are experiencing the same issue. I doubt they get many subscribers so probably not. I solved my issue by canceling my single month subscription and demanding they delete my credit card info and delete my account in total. Not a penny of mine will go to Motortrend again other than what ever of my $20 Philo subscription goes there way.

      Thanks again!

      • neals49's avatar
        neals49
        Reel Rookie
        4 years ago

        Same issues, only plays on my desktop. Will not Google cast will not ROKU... 

        BS issues now days, they should have all these kind a issues resolved.

        So any answers are Ideas. 

        ALL other channels on ROKU work find and Google Cast works with everything else I have tried.

        Reset both devices same issue black screen with Motortrend... Wasted my money? Looking that way.