Forum Discussion

CoachK1102's avatar
CoachK1102
Newbie
3 years ago

Cannot connect to Spectrum TV I get Code: RLP-999

setting up Roku device

I get to spectrum. it begins to load but then I get Unable to get request

Reference code RLP-999

 

Im stumped

1 Reply

Replies have been turned off for this discussion
  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi CoachK1102, 

    Welcome to the Roku Community. 

    Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    You may also refer to this Support link: How do I resolve channel playback issues?

    If you need additional support, for more information about that specific error code, visit Spectrum's support page here.


    Regards, 
    Nimfa