Forum Discussion

rovenorth's avatar
rovenorth
Reel Rookie
2 years ago
Solved

Cannot change my service provider on Watch TCM

I used to stream YouTube TV and Watch TCM without any problem. A few days ago, however, I changed from YTTB to DirecTV streaming. The DTV stream works fine but I cannot find a way to change my service provider to DTV on Watch TCM: it keeps insisting YTTV is the provider and the content therefore isn't available.

I've tried uninstalling/reinstalling the channel, rebooting Roku, clearing its cache, resetting its network connection, etc. I can stream Watch TCM on my desktop computer and phone, both of which recognize DTV as the new service provider. On Roku, no luck. Any thoughts? Thanks!

  • makaiguy's avatar
    makaiguy
    2 years ago

    From within the Watch TCM app go to Settings in the left side menu, then go right and sign off.  Now sign back in with your new provider credentials.

  • denhow's avatar
    denhow
    Roku Guru
    2 years ago

    To be clear, since you didn't specifically say this, did you try just signing out under Settings in the Watch TCM app and then signing in with your new provider?

     

    • rovenorth's avatar
      rovenorth
      Reel Rookie
      2 years ago

      When I select settings, the app just refers me to the TCM website for tech support. That stated, you got me half way to the solution! In the reply after yours, to which I will reply in a moment, I saw that I could "go right" to sign out. I'd never seen that before and instead always exited the app with the exit key on the remote. Eureka, it worked! I signed out and signed in and the problem was solved. Thank you very much for taking the time to respond to my post.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    From within the Watch TCM app go to Settings in the left side menu, then go right and sign off.  Now sign back in with your new provider credentials.

    • rovenorth's avatar
      rovenorth
      Reel Rookie
      2 years ago

      Thanks VERY much for taking the time to reply to my post. I'd never before noticed that I could "go right and sign off" from settings. In my feeble defense I'll say that's an odd place for the app developers to have put "sign off." Anyway, you solved it, and I thank you very much. It was driving me crazy, as must have been clear in my original post.