Forum Discussion

Theparsons1's avatar
Theparsons1
Reel Rookie
9 months ago

Cannot change audio track language on movie

Trying to watch the Movie “Easy Virtue” on Roku and it only plays in Spanish. When I go to “captions and audio track” and select audio track it reads: Spanish only available track with no way to change it. 

3 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    Welcome and thank you for posting here in the Roku Community, Theparsons1!

    We appreciate you informing us about this. Rest assured that we'll review this for correction.

    Before we proceed, can you please confirm on which specific app you have observed this happening? Also, are you streaming this directly from your TV or via The Roku Channel website? 

    Once we have this information, we'll be able to check and find you the best resolution possible. 

    Best regards,
    Carly

    • Theparsons1's avatar
      Theparsons1
      Reel Rookie

      Thank you for your help. Yes, it’s on the Roku channel. Streaming on the TV. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Hi, Theparsons1.

        Thank you for the confirmation. In this case, we'll coordinate with our relevant team to review and correct the said content. 

        In the meantime, we appreciate your kind understanding as we work on this. Feel free to reach out if there's anything else we can be of assistance with.

        Hope you continue to have a Happy Streaming! 💜

        Best regards,
        Carly